Privacy Policy

SOS Foundation ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information when you visit www.sosfoundation.org (the "Website") or make a charitable contribution through it.

As a 501(c)(3) nonprofit organization, we are committed to responsible stewardship of your personal data. We collect only what is necessary to carry out our charitable mission and to provide you with a quality experience on our Website.

​

1. Information We Collect

​

a. Information You Provide

We may collect personal information that you voluntarily provide, including when you:

• Make a donation through our embedded Donorbox platform (name, email address, billing address, and payment information)

• Sign up for our newsletter or mailing list

• Contact us via email or phone

• Volunteer, apply for programs, or otherwise engage with SOS Foundation

​

b. Automatically Collected Information

When you visit our Website, certain information is collected automatically, including:

• IP address and browser type

• Pages visited, time spent on pages, and referring URLs

• Device and operating system information

• Cookie data (see Section 5 below)

​

2. How We Use Your Information

We use the information we collect to:

• Process donations and issue tax acknowledgment letters (as required for 501(c)(3) organizations)

• Communicate with you about SOS Foundation programs, events, and impact

• Respond to your inquiries and provide customer support

• Improve our Website and understand how visitors use it

• Comply with legal obligations, including nonprofit reporting requirements

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

​

3. Donorbox and Payment Processing

Online donations are processed through Donorbox, a third-party payment processor. When you make a donation, you are subject to Donorbox's Terms of Service and Privacy Policy. SOS Foundation does not store full credit card numbers on its own servers. Donorbox uses industry-standard encryption and security practices to protect your payment data.

For more information about Donorbox's privacy practices, please visit: https://donorbox.org/privacy

​

4. Sharing Your Information

We may share your personal information in the following limited circumstances:

• Service providers: We work with trusted third-party providers (such as Donorbox and our website host) who assist us in operating the Website and processing donations. These parties are contractually obligated to protect your information.

• Legal compliance: We may disclose your information when required by law, court order, or other governmental authority.

• Protection of rights: We may disclose information where we believe it is necessary to investigate, prevent, or act regarding illegal activities or violations of our Terms of Service.

SOS Foundation does not sell or share donor information with other nonprofits, commercial organizations, or political organizations.

​

5. Cookies

Our Website uses cookies - small text files placed on your device - to enhance your browsing experience and gather analytics about site usage. Types of cookies we use include:

• Functional cookies: Enable core Website functionality

• Analytics cookies: Help us understand how visitors interact with our Website (e.g., via Google Analytics)

You can control or disable cookies through your browser settings. Note that disabling cookies may affect certain Website features. For more information on managing cookies, visit www.allaboutcookies.org.

​

6. Google Analytics

We use Google Analytics to understand how visitors use our Website. Google Analytics collects data such as how often users visit the site, what pages they visit, and what other sites they used prior to arriving. We use this information to improve our Website. Google's ability to use and share information collected by Google Analytics is restricted by Google's Terms of Service and Privacy Policy.

To opt out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout

​

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to comply with applicable legal obligations (including IRS nonprofit recordkeeping requirements), and to resolve disputes. Donor records are generally retained for a minimum of seven (7) years in accordance with standard nonprofit accounting practices.

​

8. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information, subject to legal retention obligations

• Opt out of marketing communications at any time by contacting us or using the unsubscribe link in any email

If you are a resident of the European Economic Area (EEA), you may have additional rights under the General Data Protection Regulation (GDPR). Please contact us to exercise any of these rights.

​

9. Children's Privacy

Our Website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us, and we will promptly delete it.

​

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will post any changes on this page with an updated "Last Updated" date. Your continued use of the Website after any changes constitutes your acceptance of the revised policy.

​

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

SOS Foundation

5640 Maloney Ave., Key West, FL 33040

Phone: (305) 292-3013

Email: support@sosfoundation.org